Important Tips on Paying Your Bill Online or Over the Phone
All customers must register for a new online account with RWU
If you have registered for an online account prior to 9/7/2022, then you will need to re-register by clicking the My Account button and clicking the Register link.
- When Paying online or over the phone, use your 9 digit account number to access your account.
- If your bill still displays the 10 digit account number, remove the first digit.
- example: if your account number is in this format, 1-23-45678-90, then enter it this way: 23-45678-90
- If you are asked to provide the amount of the last payment, and you are a new customer, enter 0.00 for the last payment.
A new payment portal is coming 9/6/22.
This section will be updated regularly
Customers currently on scheduled autopay with Paymentus for RWU utility payments must re-enroll for payment to be drafted after 9/6/22. Existing scheduled payments with Paymentus will not be processed after this 9/6/22. Customers should either re-enroll in the new customer portal after 9/6/22 or enroll in RWU bank draft now.
The new payment portal is unavailable until 9/6/22. RWU customers on auto-draft with RWU with a bank account will be unaffected. RWU will provide more information as soon as possible.
Welcome to Rogers Water Utilities
To avoid a minimum charge during the colder months, in-ground irrigation systems and
frost-free hydrants may be put on “vacation” status during winter months of inactive use
when customers wish to stop watering.
When a customer decides to no longer use the irrigation/hydrant service, the customer should
call the customer service department at Rogers Water Utilities to request the meter be placed
on “vacation” status. The “vacation” status of irrigation systems/hydrants is not automatic; If
RWU is not contacted by the customer to request “vacation” status for irrigation/hydrant
meters, the customer will incur a minimum bill even if no water is used.
All irrigation/hydrant meters are read each month whether or not they are in “vacation”
status. If use of a “vacation” status irrigation/hydrant meter is noted, “vacation” status will no
longer apply and billed usage will be indicated on the customer’s next utility bill.
It is a customer’s responsibility to ensure the irrigation meter is turned off. The customer
may turn the meter off or an agent of a sprinkler company may turn it off as they winterize
the system. If RWU makes a trip to the customer’s address to turn off the meter, a service
charge of $20 will apply and the meter will be placed on “vacation” status on the date RWU
turns the meter off. However, please note, RWU is unable to winterize customer’s private
lines.
When you wish to use the irrigation/hydrant meter again, if a customer turns the meter back
on, it is not necessary to call RWU; usage on the irrigation meter will be indicated on the
next bill and the customer will be charged for the water used. However, if the customer
wishes for RWU to turn the meter back on, a $20 service fee will be applied on their next
utility bill.
Underground sprinkler systems must have an RPZ (backflow device) installed. The RPZ
must be tested once a year by an Arkansas certified backflow tester.
