To avoid a minimum charge during the colder months, in-ground irrigation systems and
frost-free hydrants may be put on “vacation” status during winter months of inactive use
when customers wish to stop watering.

When a customer decides to no longer use the irrigation/hydrant service, the customer should
call the customer service department at Rogers Water Utilities to request the meter be placed
on “vacation” status. The “vacation” status of irrigation systems/hydrants is not automatic; If
RWU is not contacted by the customer to request “vacation” status for irrigation/hydrant
meters, the customer will incur a minimum bill even if no water is used.

All irrigation/hydrant meters are read each month whether or not they are in “vacation”
status. If use of a “vacation” status irrigation/hydrant meter is noted, “vacation” status will no
longer apply and billed usage will be indicated on the customer’s next utility bill.

It is a customer’s responsibility to ensure the irrigation meter is turned off. The customer
may turn the meter off or an agent of a sprinkler company may turn it off as they winterize
the system. If RWU makes a trip to the customer’s address to turn off the meter, a service
charge of $20 will apply and the meter will be placed on “vacation” status on the date RWU
turns the meter off. However, please note, RWU is unable to winterize customer’s private
lines.

When you wish to use the irrigation/hydrant meter again, if a customer turns the meter back
on, it is not necessary to call RWU; usage on the irrigation meter will be indicated on the
next bill and the customer will be charged for the water used. However, if the customer
wishes for RWU to turn the meter back on, a $20 service fee will be applied on their next
utility bill.

Underground sprinkler systems must have an RPZ (backflow device) installed. The RPZ
must be tested once a year by an Arkansas certified backflow tester.

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